4age Privacy Policy — How We Protect Your Personal Information
Your privacy is our priority. This document explains the types of data we collect, how we use it, and your rights as a 4age platform user.
Effective date: 1 January 2026. This policy applies to all 4age platform users in Malaysia.
What information do we collect from users?
When you register or use the 4age platform, we collect several categories of information to ensure a smooth and secure user experience. This information is collected directly from you or automatically as you use the platform.
Account information
This includes your full name, email address, mobile number, and login credentials provided during registration. We also store your registration date and time, account status, and login activity history for security purposes.
Payment information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may collect payment-related information such as your bank account number or the registered name on your e-wallet. We do not store your credit card numbers or banking passwords. All financial information is handled through secure, encrypted payment systems.
Device and browser information
We collect technical data such as device type, operating system, browser version, IP address, and language settings. This information is used to optimise platform performance across different devices, particularly mobile phones used by the majority of Malaysian users.
Usage and interaction data
We record the pages you visit within the platform, the game categories you access, session duration, and actions such as clicks and searches. This data helps us understand usage patterns and improve the overall user experience.
How is your personal information used?
Account information is used to verify your identity, process logins, recover accounts with forgotten passwords, and maintain accurate transaction records in MYR.
Payment information is used solely to process your deposits and withdrawals, verify the account holder's identity during the first withdrawal, and prevent financial fraud.
Usage data and technical information are analysed to identify technical issues, improve platform speed and stability, and optimise the experience on mobile devices.
Login information and account activity are used to detect unauthorised access attempts, prevent fraud, and ensure compliance with applicable legal requirements.
How are cookies and tracking used on this platform?
The 4age platform uses cookies — small text files stored in your browser — to enhance your experience. We use several types of cookies.
Session cookies: These cookies are temporary and are deleted when you close your browser. They are used to maintain your login status during an active session so you do not need to log in again each time you navigate to a new page.
Preference cookies: These cookies save your preferences, such as language settings and platform display options, allowing the platform to remember your choices on future visits.
Analytics cookies: We use internal analytics data to understand how users interact with the platform. This data is aggregated and is not used to identify individuals personally. No third-party analytics software stores your data outside the 4age platform.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect the login functionality and your ability to use the platform.
- Session cookies — required for login and navigation
- Preference cookies — saves language and display preferences
- Internal analytics cookies — aggregated data for platform improvement
How long is data retained and how is it protected?
4age retains your personal information for as long as your account is active or as long as required for the purposes stated in this policy. Following account closure at the user's request, personal data will be retained for a legally mandated period before being permanently deleted.
On the technical security front, all data transmitted between your device and 4age servers is protected by SSL encryption, meaning your information cannot be read by third parties while in transit. Data stored on our servers is also protected by strict access controls — only authorised personnel may access sensitive information.
We maintain continuous security monitoring to detect any suspicious activity that may threaten data integrity. In the event of a security incident affecting user data, 4age is committed to notifying affected users within a reasonable timeframe.
- SSL encryption on all connections
- Strict internal access controls
- Continuous security monitoring
- User notification in the event of a breach
Is your information shared with third parties?
4age does not sell, rent, or trade users' personal information to third parties for marketing or commercial purposes. However, there are limited circumstances in which information may be shared.
Payment service providers: To process financial transactions in MYR, we work with approved payment providers. These providers receive only the information necessary to process each transaction and are bound by strict confidentiality obligations.
Legal requirements: We may be required to disclose user information to the relevant authorities if mandated by Malaysian law or a valid court order. In such cases, we will endeavour to notify the user in advance where permitted by law.
Platform protection: In the event of an investigation into fraud, money laundering, or serious security threats, relevant information may be shared with the appropriate authorities to protect the integrity of the platform and the interests of other users.
Your rights as a user and how to contact us
As a 4age platform user, you have certain rights regarding your personal information, all of which we fully respect.
Right to access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through customer support and will be processed within a reasonable timeframe.
Right to rectification: If you find that your personal information in our system is inaccurate or outdated, you may request a correction. Certain details such as your name and email can be updated directly from the account settings page.
Right to erasure: You may request account closure and deletion of your personal information. However, certain records may need to be retained for a specified period to fulfil legal obligations or to resolve pending transactions.
For any enquiries about this privacy policy, data access requests, or privacy-related concerns, you may contact the 4age support team via email at [email protected] or through the live chat available after logging in to your account. We also encourage you to refer to FAQ page for answers to frequently asked questions about privacy and account security.
This privacy policy is subject to amendments from time to time. Any significant changes will be communicated to users via in-account notifications or their registered email address.
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Right of Access Request a copy of your personal data
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Right to Rectification Update inaccurate information
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Right to Erasure Request account closure and data deletion
Email: [email protected]
Live chat: available after logging in